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faq's
Frequently Asked Questions (FAQ)
1. What's the difference between a fairy cake and a cupcake?
Visually a cupcake is larger than a fairy cake, but the big difference is in the taste! Buttercup cupcakes are made to American recipes; they are moist and usually topped with generous helpings of buttercream or cream cheese “frosting”, not hard sugar icing. And please don’t even say that “marzip--” word!
2. How long do your cupcakes last?
Because our cupcakes are made with fresh ingredients and no added preservatives, they are best enjoyed on the day. They will still taste deliciously fresh for 2 more days if you wrap the box in cling film or put in an airtight container and store at ambient temperature. (The fridge is usually a "no no" as it tends to make them stale.) The cookies 'n' cream cupcake is an exception; as it contains fresh cream it must be refrigerated or consumed within 3 hours of purchase.
3. Does buttercup deliver?
Yes, we deliver Mon-Fri within Central London (i.e. most postcodes beginning with one or more of the 4 compass points!) at a cost of £12 including VAT.
For deliveries to Kent or Essex (Mon-Sat), please check our online ordering system or call our Bluewater location on 01322 386611.
For deliveries outside those days/areas please see our
delivery
page.
4. Can I order ahead?
Yes. Please see our
order
page for more details.
5. Can I place an order for cupcakes on the same day I need them?
Just call and ask. We aim to accommodate your cravings, however we are sometimes unable to fulfill last minute requests, particularly on Fridays and Saturdays.
6. Can I order for my wedding?
Yes. We happily provide cupcakes for your happiest day! Please see
events
. We suggest you stop by on a day your preferred flavour is being made in order to taste it. Then we can arrange for delivery for the day (Mon-Fri). Customers wanting delivery outside London or on Saturdays or for a stated time are welcome to send their own courier. See
delivery
page. We don’t do set ups but will be pleased to liaise with your caterer or event coordinator.We also make "top tier" cakes and hire tiered cupcake stands holding up to 200 of our regular sized cupcakes. Please ask for details.
7. Do you also make big cakes?
Yes, buttercup now also offers celebration cakes to order in a range of sizes and decorations. Please call us for sizes and prices.
8. Do I have to stand in the queue if I've ordered ahead?
No. You can skip directly to the till and give your name to our counter staff. (Just ignore any jealous glares.)
9. Who gets to lick the spoon?
While we don't let anyone lick the spoon, you get the next best thing when you order an extra shot of frosting. Perfect for immediate gratification!
10. Do you have seating?
Yes, for those who just can't wait, we have limited seating for 5-10 people on a first-come, first-seated basis.
11. Are you hiring?
We're currently a small team, but we're growing. If you have a passion for cupcakes and are enthusiastic about good customer service, send your c.v. to yum@buttercupcakeshop.co.uk along with your desired location(s).
Please note that due to equipment used, candidates must be at least 18 to work at buttercup, and we are not able to offer work experience places at this time.
12. Do you make wheat/dairy/egg-free cupcakes?
All our recipes contain wheat, dairy and eggs. Unfortunately we cannot accomodate "free-from" requests.
13. How do I request a charitable donation?
Due to the popularity of cupcakes, buttercup now receives on average 7 requests each and every week for charitable donations! As a small business, unfortunately we are not staffed to review and respond individually to each request.
Despite our limited resources, we continue giving regularly what we can to registered charities. For these reasons we have put together a process for charitable giving and guidelines to help you determine upfront if buttercup may or may not be an option for your cause.
Click here
to download our Charitable Contributons Policy and form.
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